COMPLAINTS

If you have submitted your complaint via the form on the site, you have been sent an automatic email with the number assigned to your file, at the time of insertion, to which you should always refer. Then check your email spam folder for the answer.

In the event that you have contacted us in the other ways provided, or if there was no communication in the junk mail, you can ask us for more information through the assistance channel, here

Remember that, if you have not consented to the processing of your personal data, the Complaints Office has not been able to process your report, which has been filed.

I have received a response to my complaint, but I am not satisfied with it, who can I contact?

In order for the Complaints Office to process your report, it is essential that you consent to the point where it is indicated:

Il/la sottoscritto/a ____________________, ai sensi dell’art. 9.2 lett. a) del GDPR, presa visione dell’Informativa sul trattamento dei dati personali da parte del Titolare, esprime liberamente il proprio consenso al trattamento dei propri dati sensibili per finalità di conclusione ed esecuzione del rapporto contrattuale con il Titolare. Si ribadisce che in assenza di tale consenso non sarà possibile dare seguito alle obbligazioni contrattualmente assunte.

Otherwise, your report will be filed.