INVOICES

From January 1st 2019, the obligation of Electronic Invoicing applies. Invoices for Trenord travel tickets are issued in electronic format and sent through the Exchange System of the Revenue Agency (SDI).

 

to obtain an electronic invoice through the exchange system, customers must communicate an electronic address: PEC email address or a recipient code).

 

Only in the event that the customer, as the final consumer, does not communicate any electronic address, the original of the invoice can be consulted or downloaded from his / her reserved area of the Revenue Agency website.

 

In the case of purchase of Trenord travel tickets, the times for obtaining the invoice and the methods for viewing it also change according to the purchase channel, as described in greater detail below.

 

 Invoices for purchases at Trenord or My Link Point ticket offices

The invoice for travel tickets purchased at a Trenord ticket office or at a My Link Point Customer Service office is issued at the explicit request of the traveler. This request must be made at the same time as the ticket / pass is issued and in any case not after payment of the fee.

 

After at least 6 days, the invoice will be available:

• by certified email or by recipient code (if one of these two data was associated with your billing profile when requesting the invoice);
• or in your fiscal drawer on the Revenue Agency website [if the PEC or the Recipient Code has not been indicated].

 

 

Invoices for purchases from other sales channels

 

Tickets purchased on the Trenord.it website or the Trenord App

For customers, a PDF copy of the invoice will be sent as a receipt. The original invoice will be the electronic one and can be consulted and downloaded from your reserved area on the Revenue Agency website if no electronic address for receipt has been indicated at the time of the invoice request.

It should be noted that the sending of the invoice to the Revenue Agency by Trenord may not be simultaneous, as it may take place within the term of the periodic settlement of the transaction.

Special Travel Ideas tickets cannot be billed.

 

 

Ticket bought on board, at Trenord vending machines or at resellers

The invoice must be requested within 24 hours of purchasing the ticket by filling in the form and providing the following data:

• name
• surname
• address
• social security number or IVA number(SDI o PEC),
• purchase methods (on board the train)
• ticket number
• kid of ticket (adult, children, senior)
• price
• day of purchase
• scan or photo of the receipt (in the case of on-board train purchases); scan or photo of the rechargeable ticket (for purchases from vending machines or at authorised points of sale)

A .Pdf copy of the invoice will be sent as a receipt from Trenord. The original invoice will be the electronic one and can be consulted and downloaded from your reserved area on the Revenue Agency website if no electronic address for receipt has been indicated at the time of the invoice request.

 

 

Subscriptions purchased from ATMs

The invoice can be requested by by filling in the form within 24 hours of purchase by providing the following data: name, surname, address, social security number or IVA number (SDI or PEC), ticket number, ticket type (adults, children, seniors), route, price, day of purchase and scan or photo of the ticket.

 

In the event that, after 45 days from the operation, the invoice has not yet been received by the user (according to the procedures described above), the customer can send a verification request to the email address fattureclienti@trenord.it

 

 

Cross-border tickets

The invoice for cross-border tickets must be requested within 24 hours from the purchase at the email fattureclienti@trenord.it

 

 

Tickets purchased on the website or at Trenitalia ticket offices

After at least 6 days, the invoice will be available:

• by accessing the reserved area of the Trenitalia site, using the "Request invoice" function;
• by certified email or by recipient code (if one of these two data was associated with your billing profile when requesting the invoice);
• or in your fiscal drawer on the Revenue Agency website [if the PEC or the Recipient Code has not been indicated].

More information is available on the website www.trenitalia.com