INVOICES

Invoices for rail and integrated tickets are issued in electronic format and sent via the Italian Revenue Agency's exchange system (SDI).

 

Customers requiring an invoice for a ticket or integrated or rail pass must request it at the time of purchase or on the same day.

To receive an electronic invoice via the exchange system, the customer must communicate an electronic address, i.e. a certified email address or a recipient code.

In the event that the customer does not communicate an electronic address, the original invoice can be consulted and downloaded from their account on the Italian Revenue Agency website.

 

Invoice request method:

TRENORD PURCHASE CHANNELS

Purchases at Trenord ticket offices or My Link Points

The customer must request the invoice at the time of purchase and, in any case, before payment. If they have one, the customer must communicate a certified email address or Recipient Code to the operator.

 

After 72 hours:

• if the customer has communicated a certified email address or Recipient Code, the invoice will be sent via both channels;

• If the customer has not communicated a certified email address or Recipient Code, the invoice will be available in the customer's tax inbox on the Italian Revenue Agency website.

 

Alternatively, the customer can request an invoice by midnight on the day of purchase in their account on the trenitalia.com website, via the Request invoice function.

Online purchases via Trenord.it, MalpensaExpress.it or the Trenord App

The invoice must be requested during the purchase process by selecting the dedicated button.

The customer will receive a copy of the invoice in PDF format, as a receipt; the invoice will also be available within 72 hours in the customer's tax inbox on the Italian Revenue Agency website.

In case the invoice is not available within this period, it is possible to forward a request for a receipt via this form, indicating the purchase order number. 

  

Purchases on board the train, at Trenord self-service machines or at authorised points of sale

The customer must request the invoice within 24 hours of purchasing the ticket via this form.

The invoice will be available within 12 days in the customer's tax inbox on the Italian Revenue Agency website. In case of non-receipt within this period, the customer can send an email to fattureclienti@trenord.it indicating the recipient of the invoice and the request date.

 

TRENITALIA PURCHASE CHANNELS

Ticket Offices, Self-Service Machines, App and Store

It is necessary to request the invoice through the methods provided for each channel.

 

After 72 hours:

• if the customer has communicated a certified email address or Recipient Code, the invoice will be sent via both channels;
• If the customer has not communicated a certified email address or Recipient Code, the invoice will be available in the customer's tax inbox on the Italian Revenue Agency website;

Alternatively, the customer can request it in their account on the trenitalia.com website, using the Request invoice function by midnight on the day of purchase

 

A copy in PDF format will be available on the Trenitalia website at the following link.

 

Please note:

Special "Gita in treno" tickets cannot be invoiced.

For cross-border tickets (TILO+CTA), the invoice must be requested within 24 hours of purchase by filling in the following  form and attaching the ticket.

 

In case of problems using the form, the customer can write to fattureclienti@trenord.it.