ITA
ENG
Go to your personal area 
Manage account 
Exit 
Penalties
Travel irregularities are sanctioned by Trenord in accordance with the Conditions of Travel, and may be applied in the following cases:
- Invalid or missing ticket
- Inspection evasion
- Lower class ticket
- Altered/counterfeit ticket
- Ticket registered to another person
- Irregular transportation of luggage/bicycles/animals
- Voluntary compliance
The administrative sanction applied by Trenord, pursuant to the provisions of Article 46 of Regional Law no. 6/2012 and subsequent amendments, is equal to 100 times the minimum fare of a Lombardy Region Single Fare ordinary 2nd class single journey ticket.
Payment methods
You can pay the fine directly to the inspection staff, in cash or by card.
If you pay the fine later, you can use different methods: bank transfer, postal money order, and all the physical and digital options offered by the PagoPA payment platform. The complete list can be found here: https://www.pagopa.gov.it/it/dove-pagare/
HOW TO PAY A FINE WITH PAGOPA
If the notice was issued to you directly on board the train or at the station, you will be able to access the Citizen Portal, go to "Enter open area", and choose the "Payments without notice" option, which allows you to create a payment notice for the amount of the fine.
Once the notice has been created, you can proceed with the payment through the online and physical channels available with the PagoPA system.
If the notice was not issued to you directly on board the train or at the station, it will be sent to your place of residence within the next 90 days. In this case, along with the registered letter, you will receive the payment notice with a QR Code and link to access the PagoPA page relating to your fine.
Also in this case, you can pay the fine through the digital and physical channels made available by PagoPA, always bearing the deadline in mind.
Alternatively you can access the Citizen Portal, go to "Enter open area", and choose the "Payments with notice" option. You will be able to enter the required data and proceed with the payment.
If you register on the Citizen Portal, you can also download the receipts for payments made via PagoPA.
I HAVE RECEIVED AN INJUNCTION. HOW CAN I PAY IT?
To make the payment, you can use the digital and physical channels made available by PagoPA, using the correct payment notice, always bearing the specified deadline in mind.
Alternatively, you can access the Citizen Portal https://trenord.plugandpay.it, go to "Enter open area", and choose the "Payments with notice" option. You will be able to enter the required data and proceed with the payment.
Payment times and reductions
For payments of penalties made within 5 or 60 days of notification, Trenord provides for reductions on the amount due by law.
PAYMENT WITHIN 5 DAYS
If you pay within 5 days from the contestation or notification of the sanction, or in the case of simultaneous payment to the staff in charge of the control, the sum due by law is reduced and equals € 35, to which the expenses of the procedure and travel document:
(Minimum rate of 2nd class x 100/3) - 30%
+ costs of the proceedings
+ cost of the ticket
PAYMENT BETWEEN 6 AND 60 DAYS
If you pay between 6 and 60 days from the contestation or notification of the sanction, the sum due by law is reduced and equals € 50 to which the costs of the procedure and the travel document must be added:
(Minimum rate of 2nd cl x 100/3)
+ costs of the proceedings
+ cost of the ticket
PAYMENT AFTER 60 DAYS
If you don't pay within 60 days from the notification or notification of the violation at the residence / domicile reported in the assessment report, the penalty will amount to 100 times the price of the ordinary single journey ticket of minimum class at the Regional Single Fare. Lombardia in addition to the costs of proceedings and shipping of the injunction order:
Minimum rate of 2nd cl x 100
+ costs of the proceedings
+ cost of the ticket
FAQ
If you have received a penalty and have not paid it immediately, you can, within 30 days, request its cancellation by means of a defensive letter, by filling out the form in your personal area. From the left menu, in the "Services" section, select "Sanctions - Defensive Writings". It is necessary to choose the type of sanction for which you want to appeal in order to enter the data of the report or injunction that you want to contest.
Alternatively, you will have to forward to our office in charge (including the penalty in your possession, original travel documents if present , and all the documentation that you consider relevant for the purpose of the request) to the following PEC address: trenord.scrittidifensivi@legalmail.it or to the email address scrittidifensivi@trenord.it.
You can also send it by registered letter with return receipt to the address:
Trenord - Ufficio Legale
P.le Cadorna, 14/16
20123 Milan (MI)
Provided that the wording "Injunctions" is placed on the envelope sent.
In compliance with current legislation relating to the processing of personal data, it is also necessary to fill in and attach the appropriate consent form that you can download here.
Once the submitted documentation has been examined, our office will decide whether to cancel, modify or maintain the sanction against you.
Questa risposta ti è stata utile?
Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.
Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza
To make the payment of a fine, you must make a transfer corresponding to the amount due to the following bank address
Bank transfer details:
Postal code: n ° 1000055895
payable to Trenord Srl - Piazzale Cadorna 14 - 20123 Milan
IBAN IT 11 K 07601 03200 001000055895
BIC / SWIFT: BPPIITRRXXX
reason "TRAVEL IRREGULARITY N ° XXX" *
* indicate the number of the assessment report
Questa risposta ti è stata utile?
Se questa risposta non è stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti.
Grazie per il tuo feedback. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza
Before leaving
Travelling
Upon arrival
To know us better
To be up to date
LinkedIn 
Instagram 
Youtube To plan your trip
- _____________
