Lavori in corso

Bus journeys are governed by the General Conditions of Travel

For other requests, contact customer support with the form or at the contact centre +39 (0)272494949 (open every day from 06.00 to 00.00).

By calling the Contact Centre on +39 (0)272494949 (open every day from 18.00 to midnight). Alternatively, you can send a report via the form at the following link the form 

As laid out in the Conditions of Travel, which govern the relationship between travellers and Trenord on the basis of the Service Contract signed with the Lombardy Region, in the case that train trips are provided by replacement buses, additional services, such as group transport, are not guaranteed.

On buses, you can only transport folding bicycles, scooters, monowheels and other vehicles no larger than 80 x 120 x 45 cm. All vehicles must be stored – closed, if foldable, and turned off – where indicated by the bus driver. Non-folding bicycles are not permitted on buses.

Tickets purchased via the web or app do not require validation. To validate a ticket from a digital multi-journey carnet, simply tap it on the app at the beginning of the journey. However, validation machines are active in the stations to validate rechargeable tickets and activate rail passes on electronic cards.

We always recommend purchasing your ticket online via the Trenord website or app.

Yes, as it is a train replacement service, the ticket/rail pass you planned to use to travel by train is valid.

The bus drivers select the route based on real-time road traffic conditions, but they always stop at the intermediate stops laid out in the timetable.

The bus departure and arrival points are laid out in the flyers for the Lecco-Bergamo and Milan-Bergamo (via Carnate) lines, which are available on the dedicated page of the Trenord website. The address is provided for each stop, which you can look up on an online map, in addition to an aerial photograph to help you orient yourself with respect to the surroundings (stations, junctions, etc.)